The agreement.

These are the terms you agree to when you buy a WHO KNEW product or sign up for the mailing list. We've tried to write them in normal English. If anything is unclear, ask.

By using the site or buying a product, you agree to what follows.

When you pay for a WHO KNEW product, you get exactly what the product page describes — typically:

• Lifetime access to the materials you've bought.
• Lifetime access to any workbooks, templates, or downloadable assets that come with it.
• Any free updates we make to the same product in future.
• A 14-day refund window from the date of purchase.

You don't get:

• A formal qualification, certificate, or accreditation.
• One-to-one tutoring or advice.
• A guarantee that you'll pass any exam, get any job, or achieve any specific outcome.

We've made our best attempt at useful, honest material. What you do with it is up to you.

WHO KNEW products are for your personal use. You can:

• Use the materials as many times as you want.
• Download the workbooks, templates, and assets for your own use.
• Quote small bits to friends and colleagues when it helps.

You can't:

• Share your account login with other people.
• Resell, redistribute, or rebroadcast the materials.
• Strip the WHO KNEW branding off the workbooks, templates, or assets and present them as your own.

If you want to use the materials with a team, get in touch. We're reasonable.

Your account is yours. Don't share it. If you suspect someone else has accessed it, tell us at hello@whoknew.guide and we'll sort it.

WHO KNEW products are educational. They are not professional advice. Any decisions you make about your business, money, career, health, relationships, or anything else are yours. If you're making a serious decision, talk to a qualified professional, not a website.

We've tried to make our materials accurate at the time of publication. Things change. Rules, laws, best practice, the world in general. If you spot an error, tell us.

If something goes wrong, get in touch first. We'll try to sort it without lawyers.

If we can't, these terms are governed by the law of England and Wales. Disputes go to the courts of England and Wales.

We may update these terms occasionally. When we do, we'll update the date at the top. If we change anything that affects existing customers, we'll tell you by email.

We're not trying to catch you out. If you've read this far, thank you. Most people don't.